Refund policy

Last Updated: October 21, 2026

At CozeCove, we want you to love what you bought. If something isn't right for any reason, our return process is simple and hassle free.

Order Cancellations

You can cancel your order within 24 hours of placing it by emailing us at info@cozecove.com. Please include your order number. After 24 hours, we can't guarantee a cancellation because your order may already be in processing, and once it has been dispatched it can no longer be cancelled. If your order has already shipped, you can return it after delivery under this Return and Refund Policy.

30 Day Easy Returns

You have 30 days from the day you receive your order to return items. To qualify for a return, items must be:

  • Unused
  • In their original condition
  • Returned with all original packaging, tags, and accessories

Our support team will guide you through every step. Restocking Fee: $0. We never charge restocking fees.

Return Policy Overview

  • Return Window: 30 days from the day you receive your order
  • Condition: Unused and in original condition, with all packaging, tags, and accessories
  • Easy Returns: Our support team guides you through the process
  • Restocking Fee: None

Return Costs

Defective or Incorrect Products: Returns cost you nothing if the product is incorrect, damaged by the carrier, or defective in any way.

Change of Mind: If you ordered the wrong item, the item doesn't fit, or you simply no longer want it, you cover the actual return shipping cost. Original shipping costs are non refundable.

How to Return an Item

  1. Contact Us: Email info@cozecove.com with your order number and the reason for your return.
  2. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
  3. Send It Back: Ship your return using the instructions in your return authorization email. You may use the carrier or shipping method recommended there.

Refund Process

  • Inspection: When your return arrives, we inspect it to confirm it meets our return criteria.
  • Refund Timing: Once approved, your refund is processed. Please allow up to 7 business days for it to be initiated to your original payment method, depending on your bank or payment provider.

Exchanges

We gladly accept exchanges. If you'd like a different size, color, or product, email us at info@cozecove.com and we will help you make a quick swap.

Order Not Delivered

If your order hasn't arrived within the expected delivery window, email us at info@cozecove.com with your order number and we will look into it with the carrier. If the package is confirmed lost, we will either refund you in full to your original payment method or send a replacement at no extra cost.

Changes to This Policy

We may update this Return and Refund Policy at any time. Any changes will appear on this page with a new Last Updated date, so we encourage you to review it from time to time. By continuing to use our website after changes are posted, you accept the updated policy.

Questions?

Visit our FAQ page or contact our customer service team for help.

Contact Information

Store Address: 6920 W 82nd St, Overland Park, Kansas 66204, United States
Store Email: info@cozecove.com
Store Phone: +19133867168
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (ET)
We do our best to reply to your e-mail within 1–2 business days.