FAQ
Answers to the questions we hear most often. For anything else, write to info@cozecove.com.
Orders and Shipping
How long does delivery take?
Handling Time: 1–2 business days
Transit Time: 6–8 business days
Estimated Delivery Time: 7–10 business days
Orders placed after 12:00 PM ET are processed the next business day. All details are in our Shipping Policy.
Do you offer free shipping?
Yes. Every order within the United States ships free, with no minimum order value.
Do you ship outside the United States?
No. We currently ship within the United States only.
How can I track an order?
A tracking number is sent by e-mail once the order ships. It can be entered on our Order Tracking page.
Can an order be cancelled?
Yes, within 24 hours of placing it. Write to info@cozecove.com as soon as possible.
Returns and Refunds
How long is the return window?
30 days from the day the order arrives. Items need to be unused and in their original packaging.
What if an item arrives damaged or defective?
Contact us within 30 days of delivery. Return shipping for damaged, defective or incorrect items is free. The steps are described in our Return and Refund Policy.
When is a refund issued?
Once the return arrives and has been inspected, the refund goes back to the original payment method within 7 business days. The time it takes to appear on a statement depends on the payment provider.
How do exchanges work?
An exchange follows the same steps as a return. Write to info@cozecove.com and we will explain the next steps.
Products
Which lamps plug in and which are hardwired?
The Aurelle pendant and the Lirena and Primo floor lamps plug into a standard US outlet. The Luma, Hoshi and Nami paper pendants are hardwired, and installation by a licensed electrician is recommended. Each product page states the installation method.
Are bulbs included?
It depends on the lamp. The Luma, Hoshi and Nami paper pendants come with one warm white bulb. The Aurelle pendant and the Lirena and Primo floor lamps take standard E26 bulbs, sold separately.
Is a bulk order possible?
Yes. For larger orders, write to info@cozecove.com for pricing and details.
About CozeCove
Where is CozeCove based?
CozeCove is an online store based in the United States. The address and contact details are listed below.
Is there a physical store?
No. CozeCove is online only.
How can I contact customer support?
Through our Contact Us page or by e-mail to info@cozecove.com.
Contact Information
Store Address: 6920 W 82nd St, Overland Park, Kansas 66204, United States
Store Email: info@cozecove.com
Store Phone: +19133867168
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (ET)
We do our best to reply to every e-mail within 1–2 business days.
Packed and Shipped by CozeCove
Every order leaves in a CozeCove box with paper padding, ships free within the United States and arrives in 7–10 business days. Questions go to info@cozecove.com.
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